1. Privacy Policy
Effective Date: August 18, 2026
Neu Healthcare, operating Neu Urgent Care, Neu Family Care, and Neu Hope, respects your privacy. This Privacy Policy describes how we collect, use, and protect non-patient website visitor information on our digital platforms.
Note: For information regarding protected medical and health records (PHI) governed by HIPAA, please review our Notice of Privacy Practices below.
Information We Collect
- Personal Information You Provide: Name, email address, phone number, physical address, and scheduling details submitted via online appointment requests or contact forms.
- Automated Data & Analytics: IP address, browser type, device information, operating system, pages visited, time spent, and referring site headers.
- Cookies and Tracking Technologies: We use cookies, web beacons, and analytical tools to improve user navigation, analyze web traffic, and optimize site functionality.
How We Use Your Information
- To schedule appointments and confirm service requests across our clinic locations.
- To communicate with you regarding service updates or operational changes.
- To analyze traffic trends and optimize website performance.
- To comply with applicable federal, state, and local laws in the State of Michigan.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as website hosting partners and online scheduling platforms) who operate under strict confidentiality agreements. We may also disclose information if required by law or to protect public safety and legal rights.
Data Security
We implement administrative, technical, and physical safeguards designed to secure personal information collected through our online platforms against unauthorized access, disclosure, or alteration.
Contact Us
If you have questions regarding this Privacy Policy, please email info@nuchp.com or call (248) 629-7497.
2. Notice of Privacy Practices (HIPAA)
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: August 18, 2026
Our Legal Duty
Under the Health Insurance Portability and Accountability Act (HIPAA) and Michigan health privacy laws, Neu Healthcare (including Neu Urgent Care, Neu Family Care, Neu Hope) is legally required to maintain the privacy of your Protected Health Information (PHI), provide you with this notice of our legal duties and privacy practices, and notify affected individuals following a breach of unsecured PHI.
How We May Use & Disclose Your Health Information
- Treatment: To provide, coordinate, or manage your healthcare services among our medical staff, specialists, laboratories, or external care teams.
- Payment: To bill and collect payment from insurance companies, Medicaid, Medicare, or self-pay accounts for services rendered.
- Healthcare Operations: To support quality improvement, provider evaluations, audits, compliance reviews, and administrative duties.
- Required by Law: For public health monitoring, health oversight audits, court orders, law enforcement requests, or reporting as mandated by State of Michigan laws.
Substance Use Records (Neu Hope)
Records generated by Neu Hope are protected under federal law (42 CFR Part 2). Disclosure of substance use disorder records requires specific written patient authorization, except in defined emergency situations or explicit court orders.
Your Health Information Rights
- Inspect and Copy: You have the right to inspect and receive an electronic or paper copy of your medical records.
- Amend Records: You may request corrections to medical records you believe are inaccurate or incomplete.
- Accounting of Disclosures: You may request a record of non-routine disclosures made of your PHI.
- Request Restrictions: You may ask us not to use or share certain PHI for treatment, payment, or operations.
- Confidential Communications: You may request communications via specific phone numbers, emails, or mailing addresses.
Privacy Complaints & Contact
If you believe your privacy rights have been violated, you may file a complaint with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
Neu Healthcare
624 E 9 Mile Rd, Hazel Park, MI 48030
Phone: (248) 629-7497
Email: info@nuchp.com
3. Accessibility Statement
Neu Healthcare is committed to ensuring digital accessibility for people of all abilities. We continuously improve the user experience for everyone and apply the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards across all our web platforms (Neu Urgent Care, Neu Family Care, and Neu Hope).
Accessibility Measures Taken
- Keyboard Navigation: Structuring page elements to allow complete keyboard-only navigation.
- Visual Contrast: Utilizing contrast ratios suitable for low-vision users.
- Screen Reader Support: Providing clear heading structures and alternative text for media assets.
- Accessible Forms: Ensuring online appointment scheduling tools are fully labeled for assistive technology.
Feedback & Assistance
If you encounter visual, auditory, or navigation barriers while using our website, please contact us. We respond to accessibility inquiries within 2 business days and provide alternative non-digital methods to access information or book appointments.
Neu Healthcare
624 E 9 Mile Rd, Hazel Park, MI 48030
Phone: (248) 629-7497
Email: info@nuchp.com
4. Terms of Use
Last Updated: August 18, 2026
Welcome to the website of Neu Healthcare. By accessing or using our websites, online tools, or appointment features, you agree to comply with and be bound by these Terms of Use.
1. Emergency Medical Disclaimer
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST HOSPITAL EMERGENCY ROOM IMMEDIATELY.
This website, contact forms, and scheduling features are intended for routine scheduling and informational purposes only and are not monitored continuously for medical emergencies.
2. No Doctor-Patient Relationship
Website content, articles, and service descriptions are provided for general educational purposes. Submitting an online appointment request does not create a formal doctor-patient relationship until you have been evaluated and admitted as a patient at a Neu Healthcare location.
3. Location Directory & Operational Details
Neu Urgent Care
624 E 9 Mile Rd, Hazel Park, MI 48030
Hours: Monday–Friday 9 AM–9 PM, Saturday–Sunday 9 AM–6 PM
Phone: (248) 629-7497 | Fax: (248) 397-8474 | Email: info@nuchp.com
Neu Family Care (Hazel Park)
624 E 9 Mile Rd, STE B, Hazel Park, MI 48030
Hours: Tuesday–Thursday 10 AM–4 PM, Saturday 10 AM–4 PM (Closed Mon, Fri, Sun)
Phone: (248) 629-7497 | Fax: (248) 397-8474 | Email: info@nuchp.com
Neu Family Care (Southgate)
15450 Northline Rd, STE 101, Southgate, MI 48195
Hours: Monday & Wednesday 9 AM–5 PM, Tuesday & Thursday 9 AM–6 PM, Friday 9 AM–2 PM
Phone: (734) 225-1315 | Fax: (877) 892-4080 | Email: info@nuchp.com
Neu Hope
704 E 9 Mile Rd, Hazel Park, MI 48030
Hours: Monday–Wednesday 9 AM–5 PM, Thursday 9 AM–7 PM, Friday 9 AM–3 PM
Phone: (248) 439-9930 | Fax: (877) 856-4107 | Email: info@nuchp.com
Neu Hope Psych
704 E 9 Mile Rd, Hazel Park, MI 48030
Hours: Tuesday 9 AM–3 PM, Thursday 9 AM–6 PM
Phone: (248) 439-9930 | Fax: (877) 856-4107 | Email: info@nuchp.com
4. Intellectual Property & Governing Law
All content, logos, and materials on this site are the property of Neu Healthcare. These terms are governed by and construed under the laws of the State of Michigan.